Contact Center
Globalization Services
- Outsource
inbound and outbound multi-channel customer interaction programs
- Personalized
and consistent customer experience
- Increase
customer satisfaction and retention
- Increase
sales, operating efficiency, and reduce costs
DSS Contact Center
Globalization Services can help you transform your business by
dramatically lowering your cost per contact by as much as 40
percent while providing a more consistent customer experience.
These results are achieved through DSS global capabilities that
can enable you to increase call deflection to lower cost channels
such as self-service, interactive voice recognition and speech
recognition; reduce cost through labor arbitrage; reduce talk time
through workflow process optimization; and improve productivity
enabled by DSS' global contact center infrastructure.
We hire, train and retain the
right customer service professionals who are aligned to your
business requirements, use proven technology solutions, and employ
standard processes to ensure your company enjoys an increase in
customer satisfaction and retention, which ultimately translates
to an increase in revenue and profit. Our contact centers handle
multi-channel inbound and outbound customer interaction programs
that span technical product support, customer care, sales &
marketing, and employee care. Because of our direct interaction
with your customers, we actively assist you in improving your
company's products and services by providing valuable feedback and
information to the appropriate sales and marketing department,
product engineering group, or distribution center.
When you choose DSS, you
benefit from our robust and global contact center operational
capabilities and our global secure and reliable infrastructure. We
have expertise and presence in 33 countries and 48 languages – our
Best Shore SM solution delivers flexible onshore, near shore and
offshore services. Moreover, we have the ability to leverage our
technology expertise into our contact center outsourcing solutions
and investments. If you're looking for a reliable, customized, and
leveraged approach to Contact Center Outsourcing, DSS is committed
to helping you implement the solution that's right for you.
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