Strategic Globalization

DSSIT provides personalized and consistent customer experience. We strive to increase customer satisfaction and retention, Increase sales, operating efficiency, and reduce costs.

DSS Globalization Services can help you transform your business by dramatically lowering your cost per contact by as much as 40 percent while providing a more consistent customer experience. These results are achieved through DSS global capabilities that can enable you to increase call deflection to lower cost channels such as self-service, interactive voice recognition and speech recognition; reduce cost through labor arbitrage; reduce talk time through workflow process optimization; and improve productivity enabled by DSS' global contact center infrastructure.

We hire, train and retain the right customer service professionals who are aligned to your business requirements, use proven technology solutions, and employ standard processes to ensure your company enjoys an increase in customer satisfaction and retention, which ultimately translates to an increase in revenue and profit. Our contact centers handle multi-channel inbound and outbound customer interaction programs that span technical product support, customer care, sales & marketing, and employee care. Because of our direct interaction with your customers, we actively assist you in improving your company's products and services by providing valuable feedback and information to the appropriate sales and marketing department, product engineering group, or distribution center.

When you choose DSS, you benefit from our robust and global contact center operational capabilities and our global secure and reliable infrastructure. We have expertise and presence in 33 countries and 48 languages – our Best Shore SM solution delivers flexible onshore, near shore and offshore services. Moreover, we have the ability to leverage our technology expertise into our contact center outsourcing solutions and investments. If you're looking for a reliable, customized, and leveraged approach to Contact Center Outsourcing, DSS is committed to helping you implement the solution that's right for you.

Our services include

Contact Center Globalization

Finance and Accounting Globalization